About
Helping you think strategically, navigatE difference and negotiatE great outcomes
If not dealt with effectively, conflict can be unhealthy and unproductive. It presents a challenge in the workplace and can impact the culture of an organisation, it may even be the result of it. Managing conflict effectively will bring value to your business.
Resolution Resources helps leaders develop strategies to navigate conflict effectively. With our support you can learn how to manage conflict, plan strategically, develop your business and build high functioning teams.
Our Team
Danielle Hutchinson
Danielle Hutchinson is an Australian Lawyer and mediator with a special interest in cross-disciplinary approaches to appropriate dispute resolution. She is the co-founder of Resolution Resources who are advisors, practitioners and educators in dispute resolution. Danielle is also the ADR Specialist for the Dispute Settlement Centre of Victoria (DSCV), where she provides expert advice, training and innovative connections between theory and practice. Her work with DSCV was recently featured in the internationally renowned Kluwer Mediation Blog. She has 10 years’ experience as an academic and was a designer and analyst for The Global Pound Conference Series 2016-17 (GPC). She was recently commissioned by the International Mediation Institute (IMI), the American Arbitration Association (AAA) and the International Centre for Dispute Resolution (ICDR) to complete the GPC North America Report. Linkedin
Emma-May Litchfield
Emma-May is the co-founder of Resolution Resources. She is a mediator, facilitator and coach with over 10 years experience in education and dispute resolution. Her expertise lies in supporting parties to restore, develop and enhance the relationships that are vital for their professional or personal success. Emma-May is also the Workplace Facilitator for the Department of Health and Human Services (DHHS) in Victoria , where she provides coaching, facilitation, mediation, expert advice, and training. Emma-May is an academic and Masters candidate at RMIT University. Along with her business partner, Danielle, Emma-May was a designer and analyst for The Global Pound Conference Series 2016-17 (GPC). They were recently commissioned by the International Mediation Institute (IMI), the American Arbitration Association (AAA) and the International Centre for Dispute Resolution (ICDR) to complete the GPC North America Report. For more information about Emma-May, please see her LinkedIn profile.
Contact
For more information about professional development, facilitation, dispute resolution services or business consultation please email us at admin@resolutionresources.com.au or call on +61 (0)424 096 478.
Publications
GPC North America Reports
Over the last 18 months we have been making sense of the data from the 301 focus groups held as part of the North American leg of the Global Pound Conference Series 2016-17.
It was a great privilege to gain insight into the inside workings of commercial dispute resolution in the United States of America and Canada. The findings have provided direction towards a new era for commercial DR which focuses on a party-centric model of dispute resolution (PCDR). (more…)
Seven Keys to Unlock Mediation’s Golden Age
It was an honour to contribute to the mediate.com peer reviewed series Seven Keys to Unlock Mediation’s Golden Age. The focus of our article is the importance of using data in shaping the future of mediation. The entire series is now available as a free e-book here: SEVEN KEYS TO UNLOCK MEDIATION’S GOLDEN AGE: A WORK BY 40 AUTHORS FROM_AROUND THE WORLD . You can download the the chrome e-book extension here: free chrome epub reader
The Singapore Report – Global Pound Conference Series 2016-17
Resolution Resources was commissioned by International Mediation Institute (IMI) to conduct the first analysis of data collected from the Global Pound Conference 2016-17. This report analyses both the multiple choice questions and open text responses collected at the inaugural GPC event held in Singapore 2016.
To access the full report go to The Singapore Report . Alternatively, you can go to the Executive Summary. More information about the project and upcoming publications can be found on the GPC website.
Mining Frank Sander’s Legacy – Triage And More In A Bold Australian Experiment
Our sincerest thanks to Rosemary Howell for her recent piece, Mining Frank Sander’s Legacy – Triage And More In A Bold Australian Experiment featuring the innovative dispute resolution triage platform developed by our very own Danielle Hutchinson.
The featured image shows Danielle at the National Mediation Conference 2019 explaining the way the platform matches the most appropriate dispute resolution process to the needs of the parties and their dispute.
We encourage anyone interested in following leading thinkers like Dr. Rosemary Howell, to head over to the Kluwer Mediation Blog.
Defining quality in dispute resolution
Defining quality in dispute resolution can be a tricky process. It is particularly contentious when we consider that we are yet to reach consensus on how to define processes such as conciliation and mediation. Any attempt to define quality needs to strike a balance between being overly specific and overly general. Being too specific can result in a reductive and prescriptive checklist that limits a practitioners (more…)
Spreading the word – making ADR research available to the wider workforce
At a recent VADR presentation on Workplace Dispute Resolution, Fred Wright, Rodney McBride and Sue Ackerly spoke about their dispute resolution (DR) work with the public sector. Focussing on triage rather than direct DR processes, their work is data driven – this struck an immediate chord with me as it connects to my passion for evidence-based practice. Read more
3 signs that you (or your client) are dispute-savvy
Whether you are a dispute resolution practitioner or a commercial operator, you know that some manage to navigate the commercial dispute resolution world more effectively than others. What distinguishes those who thrive from those who barely survive? (more…)